Frequently Asked Questions
Everything you need to know about your KIWI design experience.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while international shipping may take 7-14 business days.
Do KIWI design products come with a warranty?
Yes, all our products include a comprehensive 18-month warranty that covers any manufacturing defects to ensure the best performance for your VR setup.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund.
Are your accessories compatible with all VR headsets?
Our products are specifically engineered for major VR platforms, including Meta Quest 2, Quest 3, and Valve Index. Please check the specific product page for detailed compatibility information.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.