Returns & Exchanges

At KIWI design, we stand by the quality of our VR accessories and offer a hassle-free 30-day return policy to ensure you have the best possible gaming experience. If you are not completely satisfied with your purchase, we are here to help with a straightforward exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the online portal or email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, including all cables, manuals, and accessories that were included in the initial shipment.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at the nearest authorized carrier location, ensuring you keep a copy of your tracking number.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your return for quality assurance, we will process your refund or exchange within 5-7 business days to your original payment method.